Frequently Asked Questions

Employee FAQ
What is oNesto?

oNesto is an application that helps you improve your financial fitness.

Who can use oNesto?

oNesto works for Australian residents who are part of our payroll network.
Not sure if that’s you?
Just ask your HR department, or contact us.

How much does oNesto cost for me?

oNesto is absolutely free with no hidden cost (only Early wage access is flat rate transaction fee)

How do I payback the advance?

Any advances made are paid back by your employer at pay day or the period after dependent on timing.

Why do we need your bank info?

We need your banking information so we can pay you! If you have any difficulty locating your banking information, shoot us an email or give us a call, we can help!

Is oNesto safe?

We make security a priority at oNesto. Our website uses 256-bit encryption to protect the privacy and security of your information.

How long does it take to verify my account?

Most accounts are verified instantly.
For others, it may take up to 2 business days.
Once verified you will receive an email from oNesto with a link to set up your wallet and make your first advance.

What if I created an Advance by accident?

Mistakes happen! Maybe you got excited with how simple the process to access your money was and accidentally clicked submit?
No worries. Contact our support staff and we can work on reversing the advance.

Why oNesto?

oNesto is free and safe, we are helping employees that need to access their early wages and we also provide free learning courses for the user to manage their financial wellness.

Employer FAQ
Why would I want to implement with oNesto?

Employee retention, Employee productivity loss due to financial stress, helping your employees avoid payday loans, and helping your employees take charge of their cash-flow are just a few of the reasons to use an employee benefits solution like oNesto.

How can I implement oNesto as an employee benefit?

oNesto is incredibly easy to implement with almost no work needed by resources at your business.

How long does it take for oNesto to implementing?

We have partnered with Australia’s largest payroll providers. Implementation with these partners are pre-built and in most instances can take minutes. After the easy implementation, oNesto is completely out of sight and out of mind. We do however provide you with some pretty cool analytics on the use of the service.

More Questions?

Contact us through enquiry via our contact page

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